Please include the products you wish to order, quantities, and your contact and shipping details.
Important note regarding alternative order methods
For orders placed outside the e-shop (email, phone, or social media):
Available payment methods:
Cash on Delivery (Greece only – additional fee €1.90)
Bank transfer (Greece & Cyprus)
For countries outside Greece (except Cyprus), orders can be placed exclusively through our e-shop.
Once your order is successfully placed, you will receive an order confirmation email with all relevant details.
If you have any questions about our products or need assistance before placing your order, feel free to contact us — we are happy to help!
What payment methods are available?
For your convenience, we offer the following payment methods, depending on the delivery country:
Orders within Greece
Cash on Delivery Available for orders over €9.50 ➤ Additional fee: €1.90 (VAT 24% included)
Credit or Debit Card (Visa, Mastercard, etc.)
PayPal
Klarna
Bank Transfer
Orders shipped to Cyprus
Credit or Debit Card
PayPal
Bank Transfer ➤ Any bank transfer fees are borne by the customer
Orders shipped to other countries
PayPal
Klarna
Is there a minimum or maximum order amount?
There is no maximum order amount.
However, in order to select Cash on Delivery as a payment method (available for orders within Greece only), the value of the products excluding shipping costs must exceed €9.50.
For orders below €9.50, as well as for international orders, payment can be completed using one of the following methods:
Credit / Debit Card
PayPal
Klarna
Bank Transfer (where available)
All of the above options are available online through our e-shop.
Our website uses SSL (Secure Sockets Layer) encryption, which ensures the protection of all your personal data, such as:
credit / debit card details
full name
shipping address
This encryption prevents your information from being intercepted or altered during online transmission.
The SSL certificate is issued by VeriSign, one of the most trusted certification authorities worldwide, ensuring the authenticity of our website and the security of your transactions.
Secure payments via trusted providers
In addition, all payments made via card, PayPal, or Klarna are processed in a secure external environment, outside of our e-shop:
Credit and debit card payments are completed through redirection to Eurobank’s secure payment system.
Payments via PayPal and Klarna are processed directly on their official platforms, without any payment details being stored on our website.
This way, you can shop with complete confidence and peace of mind.
Can I cancel my order?
Yes, you can cancel your order provided that order processing and shipment have not yet started.
The usual time frame during which cancellation is possible is approximately 3 to 5 hours from the moment the order is placed.
If you wish to cancel your order, please contact us as soon as possible:
If you have already paid by card, PayPal, or Klarna
If the order has not yet been shipped, cancellation is possible and a full refund will be issued within 1–3 business days, using the same payment method.
If the order has already been shipped
If cancellation is requested after shipment, we will make every reasonable effort to stop the delivery by requesting the return of the parcel from the courier company.
In such cases, the shipping costs are covered by our company, even if the parcel is not ultimately delivered to the customer.
For smooth order handling, in cases of repeated cancellations after shipment, we reserve the right to request prepayment or prior confirmation for future orders. (International orders are prepaid by default.)
Our team is always available to assist you and help find the best possible solution in every case.
Who can I contact if I have an issue with my order?
If you experience any issue with your order, don’t worry — our team is here to assist you promptly.
You can contact us using one of the following methods:
• Via the contact form available on our website • By phone at +30 25210 35533 (Monday – Friday, 08:00 – 16:00, local call rates from landline) • By email at [email protected] • By sending us a message on our social media channels:
If the order has not yet been shipped, we will proceed with adding the extra product.
If your order was placed after 16:00:
Orders placed after 16:00 are processed and shipped the next morning (after 08:00).
You may inform us in time:
by email at [email protected], stating the product and quantity you wish to add
or by phone after 08:00 the following day at +30 25210 35533
Payment method considerations:
Cash on Delivery or Bank Transfer (provided the transfer has not yet been completed): The product can be added easily and the total order amount will be adjusted accordingly.
Card, PayPal, or Klarna payments (Greece & international orders): If the order has already been paid, coordination is required for the additional charge, either through a supplementary payment or a new payment, depending on the case.
Our team will guide you to the most convenient and practical solution.
Tip: The sooner you contact us, the higher the chances that we can add the product before your order is shipped.
What should I do if a product is missing from my order?
If you notice that a product is missing from your order, don’t worry — we are here to resolve the issue promptly.
Our team will immediately review your order and ensure that the issue is resolved in the fastest and most efficient way.
How we ensure order accuracy
We use a Warehouse Management System (WMS) combined with handheld scanning devices (PDA), through which each product is scanned individually during the order picking process. This ensures accuracy and full traceability at every stage.
In addition, the packing process is monitored by security cameras, allowing us to review each order in case any issue arises.
Although such errors are extremely rare, if a problem does occur, we will identify it and take immediate action to correct it, without inconvenience to you.
Your satisfaction and trust are our top priorities.
Shipping & Delivery
Which courier companies do you work with?
For orders within Greece, Christian Artesio cooperates with the following courier companies:
ACS Courier
ELTA Courier
Courier CENTER
You can select your preferred courier during checkout, depending on which company best serves your area or your personal preference.
International shipping
Cyprus: Shipments are carried out via DHL or ACS Courier.
Other countries: Orders are shipped via DHL, to countries where delivery is available — mainly within the European Union. Available countries are displayed automatically during checkout.
In all cases, a tracking number is provided once your order leaves our warehouse, allowing you to monitor its delivery at any time.
How long will it take to receive my order?
Delivery times vary depending on the destination country:
Orders within Greece
The estimated delivery time is 1–3 business days.
For remote or hard-to-reach areas, delivery times may vary slightly depending on location.
During holiday periods (such as Christmas or Easter) and the summer months, delays may occur due to increased parcel volumes handled by courier companies.
Orders shipped to Cyprus
The estimated delivery time is:
2–4 business days via DHL
10–12 business days via ACS Courier
During the Christmas period, delivery times may be extended due to increased demand.
Orders shipped to Germany and other European countries
The estimated delivery time is 5–7 business days.
During the Christmas period, delivery times may be extended due to increased shipment volumes.
Shipment tracking
For all orders, both domestic and international, a tracking number is sent to your email once the order is dispatched, allowing you to monitor its progress at any time.
Can I track my order?
Yes, for all shipments, both within Greece and internationally, you can track your order in real time.
Once your order leaves our warehouse, you will receive a confirmation email including:
Shipment confirmation
Tracking link
Tracking number
This allows you to monitor the status and location of your parcel at any time until delivery.
My order delivery is delayed. What should I do?
If your order has not been delivered within the expected delivery time, please contact us so we can immediately check its status.
When is a delivery considered delayed?
A delivery is usually considered delayed if the following time has passed since the shipment date:
Orders within Greece: more than 4 business days
International orders: more than 8 business days
(These timeframes do not include peak periods such as holidays or exceptional courier delays.)
or by phone at +30 25210 35533 (Monday – Friday, 08:00 – 16:00)
Our team will promptly investigate the delay in cooperation with the courier company and ensure the issue is resolved in the best possible way.
What happens if I am not available at the time of delivery?
If you are not available at the delivery address when the courier attempts to deliver your order, the courier company will notify you of the unsuccessful delivery attempt. This notification may be sent via SMS, email, or a delivery notice left at your address, depending on the courier.
What happens next?
In most cases:
A second delivery attempt may be made on the next business day, usually at a different time. This is common practice for courier companies operating within Greece.
Deliveries handled by DHL (international orders)
For orders shipped outside Greece and handled by DHL (e.g. Cyprus or other European countries):
If you are not available, DHL may leave a notification with instructions on how to proceed.
In many cases, the parcel is transferred to a nearby DHL ServicePoint, where you can collect it in person within a specified timeframe.
Depending on the country and service, DHL may also allow you to reschedule the delivery or choose a preferred pickup point via the notification or tracking link provided.
The available options are always indicated in the message or email sent by DHL.
Tip
As soon as you receive a notification about an unsuccessful delivery attempt:
Check the SMS or email from the courier company.
Use the tracking link to view the current status of your shipment and see the available delivery or pickup options.
What if the parcel is not collected?
If the parcel is not collected within the courier’s holding period:
It may be returned to us automatically.
In this case, the order is recorded as “Refused / Not Collected”.
In cases of repeated non-collection, we may contact you in advance before shipping future orders to confirm delivery details.
Returns
What is your returns policy?
If a discrepancy is found in your order (e.g. wrong item or incorrect quantity), Christian Artesio will replace the products at no extra cost, provided that:
the product has not been used,
it is in its original condition, and
the original packaging remains intact.
In all other return cases:
Return shipping costs are borne by the customer, for both orders within Greece and orders from abroad.
Products must be properly packaged and protected to avoid damage during transport.
The return must be accompanied by the original receipt or invoice.
The return must be completed within 14 calendar days from the date of delivery.
For orders shipped outside Greece, the customer is responsible for selecting the courier company and arranging the shipment of the return to us.
Returns are not accepted for:
Products without their original packaging
Products that have been used or show signs of use
Products that come into direct contact with the skin, hair, or body (such as brushes, combs, hair extensions, personal care electrical devices, etc.), for hygiene and health protection reasons, in accordance with Directive 2011/83/EU and applicable consumer protection legislation.
If you have any questions regarding returns or need guidance, our customer support team is at your disposal.
Is there any charge for returns?
Any possible charge for a return depends on the reason for the return.
If the return is due to a company error:
If the return is caused by an error on the part of Christian Artesio (such as receiving the wrong product or incorrect quantity), there is no charge to the customer.
Our company fully handles the process and arranges a courier pickup from the address you have provided.
If the return is initiated by the customer:
If you wish to return a product without any fault on the part of the company (for example, a change of mind), then:
Return shipping costs are covered by the customer
The customer chooses the courier company and pays the shipping cost
We recommend using a reliable courier service, as Christian Artesio is not responsible for delays or losses caused by third parties
Our company does not accept parcels sent with recipient charges (shipping charged to us) without prior agreement, especially when sent via couriers outside our partner network
Return receipt & processing time:
Once the product has been shipped by you, we usually receive it within 3–5 business days, depending on the courier company you choose.
After we receive the product and confirm that it meets the return conditions, we will process your request promptly and inform you about the next steps of the procedure.
What is the return policy for defective or damaged products?
Christian Artesio carefully checks the condition of all products before shipment to ensure they are delivered in perfect condition.
However, if you receive a product that is:
defective (for example, not functioning properly, altered, or with a manufacturing defect), or
damaged during transportation,
please contact us as soon as possible so that we can arrange a replacement at no cost to you.
Phone: +30 252103 5533 (Monday to Friday, 08:00–16:00)
Notification deadline:
You must inform us within 14 calendar days from the date you received the product.
Cost coverage:
In cases of defective or damaged products, Christian Artesio covers all return and replacement shipping costs in full.
Is a refund possible?
Yes, a refund is possible, provided that all return policy conditions are met.
Refund methods (depending on the payment method):
If the order was paid via bank transfer or cash on delivery: The refund is processed via bank transfer to the bank account you provide.
For this purpose, please send us the following details:
IBAN
Account holder’s full name
Bank name
If the order was paid by card, PayPal, or Klarna: The refund is processed through the same payment service used at the time of purchase.
No action is required from your side. The amount is automatically refunded to your card or account, usually within 1–5 business days, once the returned product has been received and inspected.
Important conditions:
Refunds are issued only if all return conditions are met, meaning the products must be unused, returned in their original packaging, and accompanied by the required purchase documents.
For hygiene reasons, returns are not accepted for products that come into contact with the skin, hair, or body, in accordance with European Directive 2011/83/EU on consumer rights, which provides exemptions for sealed goods that are not suitable for return once unsealed.
Warranty
What does the warranty include?
Christian Artesio offers a 1-year warranty for all electrical and electronic devices. The warranty period starts from the date the purchase receipt or invoice is issued.
What the warranty covers:
The warranty covers:
Malfunction of the device due to a manufacturing defect or technical failure not caused by misuse
Repair of the device, in cooperation with an authorized company technician
Replacement of the device, only if repair is not technically possible
What the warranty does not cover:
The warranty does not cover damage caused by improper or non-intended use, including but not limited to:
Dropping or breaking the device
Contact with liquids
Overheating due to incorrect use
Opening or repairing the device by a non-authorized technician
In addition, the warranty does not cover normal wear or consumption of consumable parts, such as:
Lamps
Wheel replacement parts
Other accessories subject to natural wear and tear
Repair or replacement procedure:
Before sending the device, please contact us to receive detailed instructions regarding the technical inspection process:
The device must be sent in its original packaging, including all accessories and the required purchase documents (receipt or invoice).
Please ensure that the product is securely packaged to avoid any damage during transportation.
The estimated repair time is 3–5 business days from the date we receive the product.
Is there any shipping cost for products under warranty?
Repairs and any replacement of parts or devices are provided free of charge, only if the issue is covered by the warranty and is not caused by misuse or improper handling.
When free repair and return apply:
Free repair and return shipping apply when:
The product has a genuine manufacturing defect
Prior communication has taken place and approval for shipment has been given
The product is sent in its original packaging, along with all required purchase documents (receipt or invoice)
When the warranty does not apply (and shipping costs apply):
The warranty does not cover the issue and shipping costs are borne by the customer when:
The damage is caused by:
dropping or improper use
contact with liquids
repair or intervention by a non-authorized technician
tampering with or opening the device
The product was sent without prior approval from the company
The product is not actually defective and the issue is due to external factors, such as:
incorrect connection
improper use
incompatibility with other equipment
In all of the above cases, shipping costs are covered by the customer.
VAT
Is VAT included in the price?
Yes, all prices displayed on www.christianartesio.gr include VAT, in accordance with European Union regulations.
There are no hidden or additional charges added to the listed product prices. The final amount you see during checkout is the price you pay for the products, excluding only any applicable shipping costs, which are clearly shown before completing your order.
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